Support

2. Can you tell me what each of the buttons do on the V·585 model?

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  This is the power button.

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  This is the Rinse button on your machine. You will press this button to start your machine’s rinse cycle and daily cleaning.

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  This is the Espresso button on your machine. You will press this button after inserting an espresso pod to make true Starbucks espresso.

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  This is the Brewed Coffee button on your machine. You will press this button after inserting a brewed coffee pod to brew rich, flavorful coffee.

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  This is the Milk button. You will press this button after inserting a milk pod to produce creamy, perfectly steamed 2% milk.

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  This is the Temperature Reduction button in case you would like a lower temperature for brewed coffee or espresso (minimum brewing temp is at 158oF or 70oC).

3. Why does it seem so hard to close the handle after inserting a pod?

You will feel some pressure or tension as you close the handle – this is normal. The pressure indicates the machine is puncturing the pod in preparation to brew. An additional tip is to make sure to close the handle quickly with one swift continuous motion. Avoid back and forth movement of the handle or hesitation when closing it as this can cause the pod to fall straight into the pod discard bin without being punctured.

4. Why is the Rinse symbol on my Verismo® System V•585 machine the only one that is lit up on LED screen?

If the Rinse symbol light is on, that means that the machine is ready to be rinsed. To rinse the machine, place a cup under the nozzle and press the Rinse button. The machine will prompt you to rinse every time it is turned on. The espresso, brewed, milk, and rinse symbol on LCD screen will light up to tell you that it is ready to make a beverage.

1. My brewer ran out of water while I was making my beverage. What should I do?

When the brewer runs out of water, we recommend that you lift the handle to discharge the pod, close the handle, refill the water tank and then press the Espresso button to rinse the system with water. It is not recommended to reuse a pod once you’ve started a beverage as it will not deliver proper quality.

2. Is the water tank BPA (Bisphenol A) free?

Yes

1. I have had a few pods fall directly into the discard bin without being punctured? Why is that happening and how can I avoid that?

Lift the machine’s handle all the way back so it is at a 90 degree angle to the machine. Insert the pod needed for your drink. Close the handle quickly and with one swift, continuous motion. You will feel some pressure or tension as you close the handle – this is normal. The pressure indicates the machine is puncturing the pod in preparation to brew. Avoid back and forth movement of the handle or hesitation when closing it as this can cause the pod to fall straight into the pod discard bin without being punctured.

1. How do I clean and/or descale my machine? How often do I need to do this?

If using espresso and brewed coffee pods only with your Verismo System, we recommend you clean your machine every month.  If you also use milk pods with your Verismo System, we recommend you clean your machine three times a month. Please follow instructions from the Operating Manual when cleaning your machine. The cleaner that is recommended for the Verismo™ System is the Urnex Full Circle Single Cup Brewer Descaling and Cleaning Liquid.  It is available at premium specialty retailers and selected online retailers (such as Amazon.com).

It is important to always thoroughly rinse out the water tank after using it to run the cleaner through the machine, this ensures there is no cleaner residue left in the tank. Then fill the water tank with water for the rinse cycle.

We recommend you descale your machine once every one to three months, depending on the level of water hardness in your area. Please follow instructions from the Operating Manual when descaling your machine. The descaler that is recommended for the Verismo System is the Durgol Swiss Espresso Special Decalcifier.  It is available at premium specialty retailers and selected online retailers (such as Amazon.com).

It is important to always thoroughly rinse out the water tank after using it to run the descaler through the machine, this ensures there is no descaler residue left in the tank. Then fill the water tank with water for the rinse cycle.

2. Where can I buy the descaler and cleaner for Verismo system?

The cleaner that is recommended for the Verismo™ System is the Urnex Full Circle Single Cup Brewer Descaling and Cleaning Liquid. It is available at premium specialty retailers and selected online retailers in US and Canada (such as Amazon.com or Amazon.ca).

The descaler that is recommended for the Verismo System is the Durgol Swiss Espresso Special Decalcifier. It is available at premium specialty retailers and selected online retailers in US and Canada (such as Amazon.com or Amazon.ca).

3. How often do I have to clean the drip tray and pod discard bin? Are these items dishwasher safe?

We recommend that the drip tray and pod discard bin should be cleaned daily, when in use. Use a moist cloth and if necessary a mild detergent. Do not wash parts of the appliance in the dishwasher

1. Where is the Serial Number located on the machine?

The Serial Number is located underneath the machine, on a white tag. It is the number located underneath the bar code.

1. Do you have to rinse the Verismo™ machine every time it powers on?

Yes, the machine will prompt you to rinse every time it is turned on. Rinsing keeps your machine clean and ensures the highest quality tasting beverages.

2. How often do you have to rinse the machine?

Every time you start the machine it will prompt you to rinse. We also recommend rinsing after each drink and at the end of use for the day.

1. What is happening when the lights are blinking?

This means the machine is adjusting to the right temperature to make your perfect drink. Espresso shots and Brewed Coffee require a higher brewing temperature than the milk. The blinking lights indicate the machine is taking a few seconds to adjust to the appropriate brewing temperature.

2. Why is the light indicator for emptying the used pod bin still on when I have already inserted the bin?

There is a sensor in the back of the used pod bin that tells the machine the pod bin is inserted properly. If the pod bin is in place and the light is still on, use a dry cloth to wipe off the moisture or liquid on the sensor to ensure the machine can detect the bin.

3. Why are all the lights in the top row blinking?

This could be an indicator that the machine is overheated due to too many beverages being made consecutively. Turn off and unplug the machine to cool it down for 15-30 minutes and then try again. If the problem persists, please contact customer care 1-800-334-5553

1. Should I replace the water filter? If so, how often should I do that?

For the best quality beverages, we recommend using the Verismo water filter to reduce hardness of the water that goes through the machine. The filter is available at selected specialty retailers and on Starbucksstore.com The filter should be replaced every 2 months or 13 gallons/50 liters of water used. The machine will also remind you to change the filter when the water filter symbol lights up on the screen. Please refer to the Operating Manual on how to change the filter (page 15).

2. How can I get bigger beverages from my machine?

The standard Starbucks® Caffè Latte recipe – one espresso pod and one milk pod – creates the right balance of espresso to milk you expect from Starbucks. If you would like a larger, creamier Caffé Latte, you can insert an additional milk pod and repeat steps to steam the milk, which will create an 11 oz Caffè Latte. Alternatively, you can purchase a Starbucks® or Verismo™ milk frother to customize your milk choice and your latte size. For Brewed Coffee, which makes a 7.1 oz beverage, you can add an extra pod to make a 14.2 oz beverage.

3. What happens if I make the espresso first and then the milk for the latte?

You will still get the same high quality Starbucks Caffé Latte. However, we recommend making the milk first and pulling the espresso shot second. This method will ensure there is no residual dairy in the machine after making the beverage, thus ensuring the best machine performance over time.

4. Can the pods be recycled?

The pods are comprised of mixed, multi-layer plastics, which mean they are generally not recyclable in the United States, but they may be in Canada and Europe. Please check with your local recycling/waste authority to see if your area qualifies.

5. I cannot fit my mug into the space between the nozzle and drip tray? How can I adjust this?

The Verismo™ machine has a height-adjustable drip tray. The tray contains a riser where you can place your mug or cup closer to the nozzle. In order to accommodate larger mugs or cups, you can remove the riser and place the drip tray grate on the lower portion of the drip tray.

6. Why is there excess liquid in the drip tray & pod discard bin after making a beverage?

There will be residual liquid from used pods in the pod discard bin that causes excess liquid in the drip tray. Please make sure you discard the used pods from the discard bin frequently (approximately every 10 uses for the 580 machine).

7. Can I stop making a drink mid way through the process?

You can press any button to stop your machine mid way through the process. However, for the best tasting beverages, we recommend that you follow instructions in the Quick Start Guide.

8. Can I repress the button to continue making my drink?

Each time you press the button, the machine will start pulling the new full cycle for the selected beverage.

9. Why is water being dispensed instead of the beverage I selected?

The pod that you inserted may have dropped through the machine into the pod discard bin without being punctured. Lift the machine’s handle all the way back so it is at a 90 degree angle to the machine. Take that same pod from the discard bin and re-insert it. Close the handle quickly and with one swift, continuous motion. You will feel some pressure or tension as you close the handle – this is normal. The pressure indicates the machine is puncturing the pod in preparation to brew. Avoid back and forth movement of the handle or hesitation when closing it.

10. Why can’t I get the pod discard bin out?

This could be because your pod discard bin is full. Try moving the drip tray side the side to loosen the bin. We recommend emptying the pod discard bin every 10 uses for the 580 machine.

11. How long does the coffee remain fresh in the pods?

The coffee is freshly packed into the Verismo ™ pod until ready for use. Please refer to the “Best before” date indicated on each pod.

12. How should I store the Verismo™ pods?

For best quality of beverages, Verismo™ pods should be stored in a dry area at room temperature. This includes the Starbucks® milk pods.

13. Does fresh or filtered water make a difference in the beverage taste?

Yes, we highly recommend filtered water for the best tasting beverages.